Support
Refund Policy
Not quite right? Here's how returns, exchanges, and refunds work.
Last Updated: June 4, 2026
At Play Modo, customer satisfaction is important to us. We strive to provide high-quality products and exceptional service. If you are not completely satisfied with your purchase, please review our return and refund policy below.
Return Eligibility
We accept returns for eligible products within 30 days of delivery.
To qualify for a return, the following conditions must be met:
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The item must be unused and unopened.
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The product must be in its original packaging.
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The item must be in the same condition as received.
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Proof of purchase or order confirmation must be provided.
For health, safety, and quality assurance reasons, opened or partially consumed products cannot be returned unless they arrived damaged, defective, or incorrect.
Non-Returnable Items
The following items are not eligible for return:
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Opened nutritional supplements
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Used products
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Gift cards
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Promotional or clearance items marked as final sale
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Products damaged due to misuse or improper storage
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Items returned without prior authorization
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.
Please include:
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Your order number
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Photos of the product
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Photos of the packaging
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A brief description of the issue
Once reviewed, we will provide a replacement or refund at no additional cost.
Return Process
To initiate a return:
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Contact our support team at support@playmodo.com
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Include your order number and reason for return.
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Wait for return authorization instructions.
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Ship the approved return to the address provided by our support team.
Returns sent without prior authorization may not be accepted.
Return Shipping Costs
Customers are responsible for return shipping costs unless:
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The wrong product was shipped.
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The product arrived damaged.
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The product was defective upon arrival.
Shipping charges are non-refundable unless the return is due to our error.
Refund Approval
Once we receive and inspect your returned item, we will notify you regarding the status of your refund.
If approved:
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Refunds will be processed to the original payment method.
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Processing may take 5–10 business days depending on your financial institution.
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Original shipping fees are generally non-refundable.
Late or Missing Refunds
If you have not received your refund:
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Check your bank account again.
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Contact your credit card provider.
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Contact your bank regarding pending transactions.
If you have completed these steps and still have not received your refund, please contact us at support@playmodo.com.
Order Cancellations
Orders may be canceled before shipment.
Once an order has been processed or shipped, it cannot be canceled and must follow the return process outlined above.
Contact Information
For questions regarding returns or refunds, please contact:
Play Modo Support
Email: support@playmodo.com